Getting your first withdrawal right is the real test of any iGaming platform — this guide shows you how to pass it.
What You Need First
- A registered and verified account (KYC completed)
- Funds deposited and wagered through at least once (no pending bonuses)
- A supported withdrawal method (e-wallet, card, or bank transfer)
- Copies of your ID and proof of address ready for verification
- A stable internet connection
Step-by-Step Sign-Up
- Visit the Leovegas website and click Register.
- Fill in your personal details – name, date of birth, email, and phone number.
- Create a strong password and accept the terms.
- Verify your email via the link sent to your inbox.
- Log in and complete your profile (address, currency, preferred language).
- Go to the cashier and make your first deposit using a supported method.
Calculating Your Bonus
Suppose you deposit €100 and claim a 100% bonus up to €200. You receive €100 bonus money. The wagering requirement is 35x the bonus amount: €100 × 35 = €3,500. If you play slots (100% contribution), each spin contributes fully. To clear the bonus, you need to place bets totaling €3,500. Expected loss at 96% RTP: €3,500 × 4% = €140. After wagering, any remaining bonus turns into real cash.
Safety & Licensing
The casino operates under a Curacao eGaming license (8048/JAZ). SSL encryption protects all data. Note: as a Curacao-licensed operator, winnings may be subject to local income tax in your country – consult a tax advisor.
Money In, Money Out
| Method | Deposit Min/Max | Withdrawal Time | Fees |
|---|---|---|---|
| Visa/Mastercard | €10 – €5,000 | 3–5 business days | None |
| Skrill | €10 – €10,000 | 0–24 hours | None |
| Neteller | €10 – €10,000 | 0–24 hours | None |
| Bank Transfer | €20 – €50,000 | 2–7 business days | May apply |
Support Guide
- Forgot password: Click “Forgot password” on login page, enter email, follow reset link.
- Verification issues: Upload clear copies of passport/ID and utility bill via the profile > verification tab. Support usually responds within 24 hours.
- Withdrawal delay: First check pending withdrawals in the cashier. If not processed after 48 hours, contact live chat with your transaction ID.
- Bonus problems: Read terms carefully. If a bonus didn’t credit, wait 15 minutes then refresh the cashier. Contact support with screenshot.
- Account closure: Request via email or live chat. Provide reason; the process takes up to 48 hours.
Need to Know
What is the minimum withdrawal amount?
Minimum withdrawal is €10 for e-wallets and €20 for bank transfers.
How long do withdrawals take?
e-wallets: up to 24 hours; cards: 3–5 business days; bank transfers: 2–7 business days.
Do I need to verify my account before withdrawal?
Yes, you must complete KYC before any withdrawal is processed.
Can I cancel a pending withdrawal?
Yes, go to the cashier, find the pending transaction, and click cancel. The funds return to your account immediately.
Are there any fees on withdrawals?
The casino does not charge fees, but your bank or payment provider may apply charges.
What currencies are supported?
EUR, USD, GBP, SEK, NOK, CAD, AUD, and several others.
Can I withdraw using a different method than I deposited?
Generally, withdrawals must go back to the same method used for deposit. Alternative methods may be allowed on a case-by-case basis.
Good to Know
If your withdrawal is delayed beyond the stated timeframe:
- Check if you have any pending verification requests. Complete them immediately.
- Log into your account and look under “Transactions” or “Withdrawal History” for status.
- Contact live chat support – provide your player ID and transaction ID. Typical response within 5 minutes.
- If no resolution after 48 hours, escalate via email to complaints@leovegas.com. Include all details.
Withdrawals are processed in batches; weekends and public holidays may cause slight delays.
This guide covers the essentials to ensure your first cashout is smooth. Always read the full terms for bonuses and play responsibly.